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One of the most important implications of the distance selling regulations is a cooling off period of 7 working days during which you have the right to cancel and get a full refund.
The supplier must provide you with details of your cancellation rights, any duty to return the goods should you cancel, and whether you will have to pay for this.
This saw his package drop to .5 million compared with .3 million in the year to June 30, 2016.
if you have not received any pre-contractual information (outlining, among other things, your cooling off rights) before you buy, then you should do so before the goods have been delivered.This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee.The supplier must also refund any delivery charges paid by you, and any other costs related to the contract.Unless you have agreed otherwise, goods must be delivered, or services performed within 30 days from the date you submitted your order.
If you have commissioned a service under a distance selling contract and the supplier offers to start the work before the end of the 7 day cooling off period, then you can give up your right to cancel, but you must be notified of this and your express permission sought.
You may be required to pay to return the goods, but you must have been informed of this as part of the pre-contractual information.